There are different types of process management software; some are aimed at managing corporate resources, others for managing clients or employees. Here you will find a list of the main ones.
Enterprise Resource Planning (ERP)
The ERP is a management software that aims to unite in a single platform the data of the different sectors present in a company. It works as a tool to manage the organization’s activities, from the administrative area to the operational processes.
Through the software’s integration, several business activities become automated and management easier. For this to be done in an organized manner, the manager accesses the platform through the modules it provides. Each module is responsible for a sector of the company, such as finance; inventory; Supervisor; invoicing; commercial.
These modules are connected to a database so that the information entered can be accessed and shared from any sector. This model also allows the flow of tasks to be shown to all departments involved.
Therefore, ERP is a process management software that covers different company sectors through modules. With it, the company’s processes tend to be standardized.
Despite being basic – organizing data from customers, employees, suppliers, products, and other processes and integrating this information – the program can be integrated with other resources to enhance its activities.
Customer Relationship Management (CRM)
Known in Brazil as Customer Relationship Management, CRM is a technology that seeks to improve interaction with the public. The software stores customer data to understand consumer behavior and anticipate their wants and needs.
The program stores data such as name, address, contact, social class, history of interactions, purchased products, and last purchase. From there, he crosses information and provides the company with important data that help create sales strategies, more precisely, attracting and retaining customers.
This software is focused on strengthening the relationship with the public; through them, it is possible to:
- recording and managing information about customers;
- Share customer information with sales professionals;
- collect customer contact information;
- automate interaction with leads;
- obtain information and insights for decision-making.
Organizational institutions that seek to improve service to the public, making it a high standard, need to invest in a CRM because it not only facilitates and improves this interaction but also raises the level of satisfaction.
Human Resource Management
Human resources software helps in managing people. Through it, it is possible to improve recruitment processes for new employees and performance analysis of professionals after being hired, for example.
With it, several bureaucratic tasks in this area can be monitored, such as:
- monitor attendance and punctuality through the electronic point;
- payroll calculation;
- work safety management.
With this feature, data and information are managed more efficiently, enabling the corporation to define new measures for valuing and improving professionals.
Stock Control Software
Inventory control is essential for companies; the organization, the expenses with each item, and the quantity of the product must know each material or product that comes in and out.
The software is a tool that helps the company save money and, as a result, make more profit because through it, it is possible to identify items with high demand, thus keeping a good amount in stock so as not to lose sales. Just as it is possible to observe those that do not come out as much and, therefore, must be purchased in smaller quantities. With this, it will be possible:
- control entry and exit of products;
- identify when a new purchase is required;
- know the amount spent on materials;
- identify which items come out more and which are less.
Training And Development Software
With the increasingly competitive market, having professionals prepared to develop their activities in the best possible way is crucial for the company to remain competitive.
Training and development software is a tool that helps in this process; it helps in the management, engagement, motivation, and improvement of employee performance.
Through this software, the company can implement simple and complex training and reduce costs and time spent on training development, ensuring the same or even greater effectiveness of content assimilation. Through it, it is possible:
- Create and implement online training and development;
- Analyze the performance and growth of professionals;
- Understand what competence and skill gaps employees have;
- Create new training and development plans.
Marketing Management Software
The marketing area is responsible for using techniques to generate consumer interest in the company and its product or service. Different sector activity areas exist (inbound marketing, neuromarketing, content production, digital marketing analysis, and others).
To manage all processes in all areas in an organized and effective way, it is essential to have specific management software for the marketing sector. This is because it is a program aimed at improving the company’s performance and exploring its target market. This system aims to improve the work efficiency of the marketing team and facilitate the acquisition of leads.
Technology serves to put an end to routine and repetitive tasks, as well as bureaucratic activities in the sector. With this, resources such as time, people, tools, and financial investments are used in tasks that are strategic and will add to the organization’s growth.
Business Management Software
Management software is programs created to simplify the execution of projects and tasks of a company. They seek to facilitate team collaboration and project reporting.
Almost all programs can manage employees, assign tasks, control and coordinate schedules, manage time, budget, risk analysis, and other features.
This management system, available for all business models, includes network, customer, asset and inventory management, and financial management. It can be said, then, that it is complete and helps with all the day-to-day tasks of a business.
With the integration of sectors, carried out through the ERP model, it also automates processes and controls all activities.
Financial Management Software
The business management system has some resources related to financial management, but it is less complete than a specific software created exactly for this purpose.
Financial management software is a technological alternative that offers different resources to manage the entire financial flow of the company and enables the automation of some tasks. All this is because it can be integrated with data from other sectors, which centralizes information in a single place.
The program can also be used to make bold decisions, as it can serve as a dashboard for data analysis. That is, the system allows the company to control the budget better and administer accounts payable and receivable.
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